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Privacy policy

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The person responsible for data processing is

Isolena Naturfaservliese GmbH
Klosterstraße 20
4730 Waizenkirchen
Austria

datenschutz@lehner-wool.com

Thank you for your interest in our website / online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data. Your data is processed on the basis of the GDPR and in accordance with Section 96 (3) TKG.

1. access data and hosting

You can visit our website without providing any personal information. Each time a website is accessed, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is analysed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in the correct presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to our website.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website will be processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2. data processing for contract processing, establishing contact and opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are labelled as such, as in these cases we require the data to process the contract or to process your contact and you cannot send the order or make contact without providing it. Which data is collected can be seen from the respective input forms. We use the data you provide to fulfil the contract and process your enquiries in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR.

If you have given your consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and dispatch processing, can be found in the following sections of this privacy policy.
After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. Deletion of your customer account is possible at any time and can be done by sending a message to the contact option described in this privacy policy.

3. data processing for the purpose of dispatch processing

In order to fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.

Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

For samples:

Austrian Post AG
Rochusplatz 1
1030 Vienna
Austria

For parcels that are not delivered by a forwarding agent:

DPD Direct Parcel Distribution Austria GmbH
Labour lane 46
A-2333 Leopoldsdorf
Austria

For all other products:

Gebrüder Weiss Gesellschaft m.b.H.
Transport and logistics
Federal Highway 110
A-6923 Lauterach

4. data processing for payment processing

We work with the following partners to process payments in our online shop: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfilment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimisation of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in our protection against fraud and efficient payment management, which predominate in the context of a balancing of interests.

4.3 Identity and credit check when selecting Klarna payment services

Klarna Pay now (direct debit)
If you decide to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as Klarna), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the data specified in the Privacy policy credit agencies named by Klarna. Klarna uses the information obtained about the statistical probability of a payment default to make a balanced decision about the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also withdraw your consent to this use of your personal data at any time by contacting Klarna.

5. advertising by e-mail

5.1 E-mail newsletter with registration

If you register for our newsletter, we will use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

5.2 E-mail newsletter without registration and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, in particular by entering it in the list in accordance with Section 7 (2) ECG, we reserve the right to regularly send you offers for similar products to those already purchased from our range by e-mail on the basis of Section 107 (3) TKG. This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in a promotional approach to our customers.
You can object to this use of your e-mail address at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

5.3 Newsletter dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

6. cookies and other technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping basket function). These technologies are used to collect and process the IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping basket). In the context of a balancing of interests, this serves overriding legitimate interests in an optimised presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.

Essential cookies
These cookies are necessary to enable the operation of our website. These include, for example, cookies that enable you to log in to the customer area or place something in the shopping basket.

Marketing / Third-Party-Cookies
These cookies from some of our advertising partners help to make the Internet offer and our website more interesting for you. For this reason, cookies from partner companies are also stored on your hard drive when you visit our website. These are temporary cookies that are automatically deleted after the specified time. Cookies from partner companies are usually deleted after a few days or up to 24 months, in some cases even after several years. The cookies from our partner companies do not contain any personal data either. Data is only collected under a user ID pseudonym. This pseudonymised data is not merged with your personal data at any time.

Functional - Cookies
These cookies are used for certain functionalities of our website, e.g. to suggest a better navigation flow on our website, to show you personalised and relevant information (e.g. "interest-based advertisements")

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

We may also use technologies that are not listed individually in this privacy policy.

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™

If you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration. If you do not accept cookies, the functionality of our website may be limited.

 
6.2 Managing your cookie settings

Here you can manage your consent to the various cookies at any time. Please note:

  • The form with your settings will only be displayed if you have already made a selection
  • The form is not visible if you use a service for blocking tracking or cookies
  • You cannot deactivate essential cookies here, as these are necessary for the website to function correctly.
7. use of cookies and other technologies for web analysis and advertising purposes

Soweit Sie hierzu Ihre Einwilligung nach Art. 6 Abs. 1 S. 1 lit. a DSGVO erteilt haben, verwenden wir auf unserer Webseite die nachfolgenden Cookies und andere Technologien von Drittanbietern. Nach Zweckfortfall und Ende des Einsatzes der jeweiligen Technologie durch uns werden die in diesem Zusammenhang erhobenen Daten gelöscht. Sie können Ihre Einwilligung jederzeit mit Wirkung für die Zukunft widerrufen. Weitere Informationen zu Ihren Widerrufsmöglichkeiten finden Sie in dem Abschnitt “Cookies und weitere Technologien”. Weitere Informationen einschließlich der Grundlage unserer Zusammenarbeit mit den einzelnen Anbietern finden Sie bei den einzelnen Technologien. Bei Fragen zu den Anbietern und der Grundlage unserer Zusammenarbeit mit ihnen wenden Sie sich bitte an die in dieser Datenschutzerklärung beschriebenen Kontaktmöglichkeit.

Use of Google services

We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened by activating IP anonymisation before it is stored on Google's servers. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in the Data protection information from Google.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address will not be merged with other Google data. Data processing is carried out on the basis of an agreement on order processing by Google.

Google reCAPTCHA

For the purpose of protection against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information on your use of our website) and analyses your use of our website by means of a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are analysed. No personal data is read or saved from the input fields of the respective form.

YouTube video plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and then processed by Google only when you play a video.

8. social media

Our online presence on Facebook, Instagram, YouTube, Pinterest, LinkedIn


If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which user profiles are created using pseudonyms. These can be used, for example, to place adverts within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your rights and setting options for protecting your privacy, please refer to the providers' data protection notices linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is an offer of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a
Facebook (by Meta) Fanpage is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Instagram (by Meta) is an offer of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a
Instagram (by Meta) Fanpage is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

Pinterest is a service provided by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc, 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

As the data subject, you have the following rights:

  • in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
  • in accordance with Art. 16 GDPR, the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • in accordance with Art. 17 GDPR, the right to demand the deletion of your personal data stored by us, unless further processing is necessary.
    • to exercise the right to freedom of expression and information;
    • to fulfil a legal obligation;
    • for reasons of public interest or
  • is necessary for the establishment, exercise or defence of legal claims;
  • in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you oppose its erasure;
    • we no longer need the data, but you need it for the establishment, exercise or defence of legal claims, or
    • you have objected to the processing pursuant to Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller;
  • in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

9. use of Facebook services for web analysis and advertising purposes

Use of Facebook Pixel

We use the Facebook pixel as part of the following technologies of the Meta Platforms Ireland Ltd.4 Grand Canal Square, Dublin 2, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms.
For this purpose, a cookie is automatically set by the Facebook pixel when you visit our website, which automatically enables your browser to be recognised by means of a pseudonymous cookie ID when you visit other websites. Facebook (by Meta) will merge this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website activity, in particular personalised and group-based advertising. The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transferred to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. If we are responsible for the transfer of data to the USA, our cooperation is based on standard data protection clauses of the European Commission. Further information about data processing by Facebook can be found in the privacy policy of Facebook (by Meta).

Facebook analyses

As part of the Facebook Business Tools, statistics on visitor activities on our website are created from the data collected with the Facebook Pixel about your use of our website. Data processing is carried out on the basis of an agreement on order processing by Facebook (by Meta). Their analysis serves to optimise the presentation and marketing of our website.

Facebook Ads (Ads Manager)

We use Facebook Ads to advertise this website on Facebook (by Meta) and on other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision on the placement of the adverts with individual users. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. The joint controllership is limited to the collection of data and its transmission to Meta Platforms Ireland. Subsequent data processing by Meta Platforms Ireland is not covered by this. Based on the statistics generated via Facebook Pixel about visitor activity on our website, we operate group-based advertising on Facebook (by Meta) via Facebook Custom Audience by determining the characteristics of the respective target group.
Based on the pseudonymous cookie ID set by Facebook Pixel and the data collected about your usage behaviour on our website, we operate personalised advertising via Facebook Pixel Remarketing.
We use Facebook Pixel Conversions to measure your subsequent user behaviour for web analysis and event tracking if you have reached our website via a Facebook Ads ad. Data processing is carried out on the basis of an agreement on order processing by Facebook (by Meta).

10. contact options and your rights

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of any consent given or objection to a specific use of data, please contact:

Viktoria Großpötzl
Klosterstraße 20
Waizenkirchen
Austria

datenschutz@lehner-wool.com

 

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh your interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims

This does not apply if the processing is for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.

Data protection settings
When you visit our website, it may store information from certain services via your browser, usually in the form of cookies. You can change your privacy settings here. Please note that blocking some types of cookies may impact your experience on our website and the services we are able to offer.